Refund & Cancellation Policy

_Last updated: 25 June 2026_

This policy explains how billing, cancellations and refunds work for TING, the AI

WhatsApp assistant for real-estate agents, TING (operated by Convorian / Shantanu

Kulkaarni), available at https://convorian.in. By subscribing, you agree to this

policy together with our [Terms of Service](/terms-of-service) and

[Privacy Policy](/privacy-policy).

1. Free plan

New accounts start on a free plan at no cost — it includes a limited allowance

(AI assistant messages, leads and properties) so you can experience the product. No

payment is taken on the free plan. To remove the limits and run the assistant on your

real leads, you subscribe to a paid plan.

TING paid access is a subscription — currently ₹999/month (plus applicable

taxes; pricing may change with notice for new billing cycles). Quarterly and annual

plans may be offered.

Payments are processed securely through Razorpay. Plans renew automatically via

UPI AutoPay / the mandate you authorise.

**WhatsApp message charges are billed directly by Meta to your own WhatsApp Business

account** — they are not collected by Convorian, and are separate from your TING

subscription.

support@convorian.in.

On cancellation, auto-renewal stops and you are not charged again.
Your access continues until the end of the period you have already paid for — it

is not cut off immediately, and the already-paid period is not pro-rated.

TING is a digital subscription service delivered continuously.

service is delivered continuously, payments for a monthly plan are not refundable.

If something isn't working, contact us and we'll fix it or you can cancel to stop

future charges.

Quarterly and annual plans may be refunded only where there is a **clear,

verified malfunction of the assistant that made the service substantially unusable**,

or a demonstrable monetary loss caused by a fault on our side, that we were

unable to resolve. In such a case we refund the unused portion of the longer

term, at Convorian's reasonable discretion after review.

WhatsApp / Meta messaging charges (paid by you to Meta) and taxes already remitted

are not refundable by Convorian.

Email support@convorian.in (or our Grievance Officer at

grievance@convorian.in) with your registered email/number, the plan, and the

payment reference. Approved refunds are returned to the original payment method,

usually within 5–7 business days after approval (your bank may take longer to

reflect it).

Questions about billing, cancellation or refunds:

support@convorian.in · Grievance Officer: Shantanu Kulkaarni,

grievance@convorian.in.